Return and Refund Policy

Last updated: July 31, 2026

We want you to feel confident trying REVHERB. REVHERB, LLC (“REVHERB,” “we,” “us,” or “our”) accepts eligible return requests made within 30 days after delivery.

Eligible products may be returned even if opened, provided they are not empty or substantially used.

Return Eligibility

To qualify for a return:

• The return must be requested within 30 days after delivery.

• The product must not be empty, substantially used, altered, or intentionally damaged.

• You must provide your order number or other proof of purchase.

• The product must have been purchased directly from REVHERB.com.

We reserve the right to limit or deny returns when we reasonably suspect fraud, misuse, or abuse of this policy.

Starting a Return

Contact support@revherb.com with your order number and the product you wish to return. If your request is approved, we will provide instructions and let you know whether the product must be returned.

Do not mail products to us without prior authorization. Unauthorized returns may not be accepted or refunded.

Return Shipping

Customers are responsible for return shipping costs when a return is based on personal preference or dissatisfaction. If REVHERB provides a prepaid return label, its cost may be deducted from the refund.

Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect, or applicable law requires otherwise.

REVHERB will cover reasonable return shipping costs when a return results from our error.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective, missing, or different from what you ordered, contact support@revherb.com promptly with your order number and photographs showing the issue.

After reviewing your request, we will provide an appropriate replacement, refund, or other resolution. Please retain the product, shipping container, and packaging until the review is complete.

Nonreturnable Items

We do not accept returns of:

• Empty or substantially used products.

• Products intentionally altered or damaged after delivery.

• Gift cards.

• Products clearly marked “final sale” before purchase.

• Free gifts, samples, or promotional items.

• Customized or personalized products.

• Wholesale purchases.

These exclusions do not apply when prohibited by law or when an eligible product arrives damaged, defective, or incorrect.

Sets, Bundles, and Promotional Purchases

Products purchased as part of a set, bundle, promotion, or discounted offer may be refunded based on the prorated amount paid for the returned product.

If returning an item causes the original order to no longer qualify for a discount or promotion, the refund may be adjusted accordingly where permitted by law.

Exchanges

We do not offer direct exchanges. If you would like a different product, request a return of the eligible original product and place a separate order.

Refunds

We will notify you after reviewing your request or receiving and inspecting the return. If approved, the eligible refund will be issued to your original payment method within 10 business days.

Your financial institution may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact support@revherb.com.

Purchases From Other Sellers

This policy applies only to purchases made directly through REVHERB.com.

Purchases made through Amazon, TikTok Shop, a retail location, or another authorized seller are subject to that seller’s return policy and must be returned through the original place of purchase.

International Returns

Customers are responsible for international return shipping costs, customs charges, duties, and taxes unless the return results from a damaged, defective, or incorrect order or applicable law requires otherwise.

European Union Right of Withdrawal

If your order is shipped to the European Union, you may have the right to withdraw from your purchase within 14 days after delivery without providing a reason, subject to applicable exceptions.

Where permitted by applicable law, the right of withdrawal may not apply to sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been removed.

Customers are responsible for direct return shipping costs unless the product is damaged, defective, incorrect, or we agree otherwise. Nothing in this policy limits any non-waivable rights available under applicable consumer-protection law.

Policy Changes

We may update this policy periodically. Changes will apply to purchases made after the revised policy is posted and will not reduce rights associated with previously completed purchases where prohibited by law.

Contact Us

For return requests or questions about this policy, contact:

REVHERB, LLC
2885 Country Drive, Suite 160
Saint Paul, MN 55117
United States

Email: support@revherb.com
Phone: +1 651-401-5150