Shipping Policy

Last updated: July 31, 2026

At REVHERB, every order is carefully packed by our small family team in Minnesota. REVHERB, LLC (“REVHERB,” “we,” “us,” or “our”) appreciates your support and makes every reasonable effort to process and ship orders promptly.

Order Processing

Orders are typically processed within 1–3 business days. Business days are Monday through Friday, excluding major holidays.

Processing may take longer during sales, holidays, product launches, severe weather, or periods of unusually high order volume.

Processing time is separate from shipping or transit time. Selecting an expedited shipping method does not necessarily shorten order-processing time unless expressly stated at checkout.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery timeframes are displayed at checkout based on the destination and contents of the order.

Delivery dates and transit times are estimates rather than guarantees unless we expressly state otherwise. Carrier delays, weather, customs processing, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

If we are unable to ship an order within the timeframe stated at checkout or otherwise required by law, we will provide notice and any cancellation or refund options required by applicable law.

Tracking Information

Once your order ships, we will send a shipping-confirmation email containing available tracking information.

Tracking information may take up to 48 hours to update after the carrier receives the package. Customers are responsible for monitoring tracking information and providing a secure location for delivery.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before submitting an order.

If you discover an error, contact support@revherb.com immediately with your order number and the correct address. We will make a reasonable effort to update the address before fulfillment begins, but changes cannot be guaranteed.

Once an order has been shipped, we generally cannot change or redirect its destination. Additional carrier or reshipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

If an order is returned to REVHERB because of an incorrect or incomplete address, refusal, or unsuccessful delivery, we will contact you regarding available reshipment or refund options. Original shipping charges and additional shipping costs may be nonrefundable or deducted from the refund where permitted by law.

Delayed Shipments

After a package is transferred to the carrier, its movement and delivery schedule are managed by that carrier. REVHERB is not responsible for delays caused solely by the carrier or events outside our reasonable control.

However, we are happy to help review tracking information and assist with an appropriate carrier inquiry when possible. This provision does not limit any responsibility or consumer right that cannot lawfully be excluded.

Packages Marked as Delivered

Carriers occasionally mark packages as delivered shortly before the package actually arrives. If tracking shows that your package was delivered but you cannot locate it:

• Confirm that the shipping address on your order is correct.

• Check around your property, mailbox, parcel locker, and other delivery locations.

• Ask household members, neighbors, building staff, or property management whether they accepted the package.

• Allow up to two business days for the package to appear.

• Contact the shipping carrier for delivery details.

If the package remains missing, contact support@revherb.com with your order number and tracking information. We will review the circumstances and, when appropriate, assist with a carrier claim or provide another resolution.

We may require reasonable documentation and completion of a carrier investigation before issuing a replacement or refund. REVHERB reserves the right to limit or deny claims involving suspected fraud, policy abuse, freight forwarding, or an address that does not match the order.

Nothing in this section limits rights available under applicable law.

Lost Packages

If tracking has not updated for an extended period or a package appears lost in transit, contact support@revherb.com.

We may open an investigation with the carrier before providing a replacement or refund. Investigation timeframes vary by carrier and shipping method.

Please retain your order confirmation, tracking information, and any relevant carrier communications until the matter is resolved.

Damaged, Incorrect, or Missing Items

Please inspect your order promptly after delivery. If a product arrives damaged, defective, missing, or different from what you ordered, contact support@revherb.com, preferably within seven days after delivery.

Include:

• Your order number.

• A description of the problem.

• Photographs of the affected product.

• Photographs of the shipping container, label, and packaging when applicable.

Please retain the products and packaging until we complete our review. After reviewing the claim, we will provide an appropriate replacement, refund, or other resolution in accordance with our Return and Refund Policy.

The requested seven-day reporting period helps us investigate carrier and fulfillment issues and does not limit any non-waivable rights provided by law.

International Shipping

International orders may be subject to customs processing, import restrictions, duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless checkout expressly states that duties and taxes are included, these charges are the recipient’s responsibility. REVHERB does not control these charges and cannot predict their amount.

International delivery estimates do not include customs delays. Customers are responsible for ensuring that ordered products may lawfully be imported into and received in the destination country.

If an international shipment is refused, abandoned, or returned because duties or taxes were not paid, prohibited products were ordered, or delivery could not be completed, original shipping charges, return costs, duties, taxes, and carrier fees may be deducted from any available refund where permitted by law.

Order Cancellations

We process orders promptly and cannot guarantee that an order can be changed or canceled after submission.

To request a cancellation, contact support@revherb.com immediately. If fulfillment has not begun, we will make a reasonable effort to cancel the order.

Once an order has been processed or shipped, it cannot be canceled and may instead be eligible for return under our Return and Refund Policy.

Contact Us

For questions or assistance with an order, contact:

REVHERB, LLC
2885 Country Drive, Suite 160
Saint Paul, MN 55117
United States

Email: support@revherb.com
Phone: +1 651-401-5150